FAQ
PRE-ORDER ITEMS
If you ordered an item that was listed as a "pre-order" please read:
All pre-orders are MADE TO ORDER. We cut, sew and print every tank top and t-shirt by hand (Hellbound label tanks only). We ask that you please allow 3-4 weeks for your garment to be handmade just for you. WE CANNOT CANCEL A PRE-ORDER ITEM 24 HOURS AFTER PURCHASE.
If you ordered a Hanes brand tank top- we print these tank tops by hand per order. Please allow 1-2 weeks for shipping.
RETURNS + CANCELLATIONS
We accept returns on orders for store credit. Sale items are final sale. Merchandise must be mailed back to us in its original packaging, unworn, unwashed with tags still on it within 7 days of delivery. International customers-within 14 days of delivery. Please email info@shophellbound.com to request a return. Unfortunately, we do not accept exchanges at this time. Please return the item and repurchase using store credit.
Please reach out to us within 24 hours to cancel your order. Pre-order items cannot be cancelled after 24 hours.
SHIPPING + HANDLING
Please note: Shipping costs are non-refundable.
Hellbound Vintage is not responsible for lost, stolen and/or damaged packages. If you would like to purchase shipping insurance please reach out to us before placing your order.
When will my order ship?
Our current processing time is 5-10 business days. Note: business days do not include weekends. Pre-order items will ship within 3-4 weeks. If your order includes a ready to ship item with a pre-order item, your order will ship with your pre-order.
Can I change my address?
If your order hasn't shipped yet, please email us asap at info@shophellbound.com with the correct address. If your order has already shipped, you can still contact USPS or UPS to redirect your package.
Can I add a items to my order once it is placed?
Yes, please reach out to us at info@shophellbound.com
Where is my order?
Please check the tracking number provided in your shipping email confirmation. Allow up to 72 hours for tracking to update. If you're tracking number has not been updated for a while, please let us know!
→ 5-10 days processing time + 2-7 days transit = 7-17 days to reach you
Please note that we have no control over the shipping process once the package leaves our warehouse. Contact USPS or UPS with your tracking number to further locate your package.
I paid for 2 day shipping and it's been 2 days, where is my package?
2 day shipping does not mean your package will arrive in 2 days. It means that it will arrive in 2 days once your order is picked up by USPS or UPS!
My item(s) were damaged during transit. What do I do?
Please email info@shophellbound.com with a picture of the damaged items.
I received the wrong item(s). What do I do?
Please email info@shophellbound.com with a photo of the incorrect item(s).
My package got sent back to your warehouse. What happens now?
Your package was most likely sent back due to an address issue. Incorrect addresses are the most common reason packages are returned. Once we receive the package, you will be refunded for your item(s). However, the shipping cost will not be refunded. If you prefer for us to ship your items out to you again, you will be responsible for shipping costs. Please reach out to us at info@shophellbound.com.
I'm unhappy with the item(s). What do I do?
Please email info@shophellbound.com with a picture or video of the item(s) you're unhappy with no later than 7 days from when the package was marked delivered. After the 7 days, Hellbound Vintage can no longer assist with replacements and refunds.
IF YOU PURCHASED ROUTE SHIPPING INSURANCE:
What should I do if my order is lost, damaged or stolen?
We will provide you with a tracking number to help you monitor when your shipment will be delivered. We are not responsible for incorrect addresses given by the customer or packages stolen after delivery. When you add Route Package Protection at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. Route is premium package protection for your online orders. Purchased Route and need to file a shipping claim? File here: https://claims.route.com
If your package is marked as delivered (stolen): You can file a claim with Route that can be approved no earlier than 5 days and no later than 15 days from when it was marked as delivered. Orders over $100 USD require a police report.
If your package is damaged: You can file a claim with Route for damaged items, attaching photos of the package and item no later than 15 days from when the package was marked delivered.
If the package is lost: You can file a claim with Route for lost packages that can be approved no earlier than 7 days and no later than 30 days from the last update, 60 days from order date.
We are not responsible for lost, stolen or damaged packages unless Route Package Protection was purchased at checkout.
How do I contact you with a question not answered here?
If we have not answered your question here, please contact us at info@shophellbound.com. Be sure to include your order number and exact name on the order.
INTERNATIONAL SHIPPING
Can I change my address?
If your order hasn't shipped yet, please email us at info@shophellbound.com with the correct address. If your order has already shipped, you can still contact USPS or UPS to redirect your package.
Where is my order?
Please check the tracking number provided! If your tracking number has not been updated for a while, it is possible that your package was misplaced. Please email us at info@shophellbound.com.
→5-10 days processing time + 1-4 weeks transit
Please note: we are not responsible for any additional custom's charges, duties, or taxes due.